SMS opt-in and consent
This page documents how RE Solutions Group, LLC collects consent before sending any text message through its product Coop. It is a static copy of the consent step that appears on every Coop booking page, published here so it can be reviewed without an account.
Who sends the messages
Text messages are sent by RE Solutions Group, LLC, a company based in the United States, through its product Coop, from a phone number RE Solutions Group, LLC owns. Coop is a customer-management platform for independent pet-grooming businesses, and the messages are sent on behalf of the grooming business a pet owner has booked with.
Who receives them, and why
Recipients are the pet-owner clients of grooming businesses that use Coop, and only those who have given express consent through one of the three paths below. Messages are transactional and relate to a specific appointment: appointment reminders, deposit and payment links, deposit-hold reminders and release notices, and vaccine-expiry notices. We do not send marketing or promotional text messages.
How consent is collected
Consent is collected in exactly three ways, described below. There is no keyword opt-in and no QR code. Consent is never purchased, rented, or transferred, and it is never shared between grooming businesses.
1. On the online booking form
A pet owner books through the Coop booking page for the grooming business they have chosen, enters their mobile number, and must tick the consent box below. The box is unchecked by default, is never pre-selected, and the booking cannot be submitted until it is ticked.
Shown above exactly as it appears on the live booking page for Kitchen’s Grooming Co. On another business’s booking page, that business’s name appears in its place. The copy above is a static reproduction and is disabled — it submits nothing. The live, interactive checkbox is on the real booking page at coop.feefeeai.com/book/kitchens-grooming-co.
Screenshot of the live booking page at coop.feefeeai.com/book/kitchens-grooming-co — the consent checkbox is unchecked by default and sits directly above the “Request appointment” button.
The full booking page, showing where the consent checkbox appears in the flow.
2. Over the phone
When a pet owner calls a grooming business that uses Coop, Coop’s AI receptionist may answer and book the appointment. Before it takes the booking it asks for express consent — whether it is okay to text a link to pay the deposit and hold the spot, plus a reminder before the appointment — and tells the caller that message and data rates may apply and that they can reply STOP at any time. The caller must answer yes. The consent is captured on the recorded call and stored against the booking record with the date, time, and call identifier. If the caller declines, no booking is taken by phone and no text is sent.
3. Entered by the grooming business for an existing client
A grooming business may add an existing client’s mobile number to Coop. Before Coop will text that number, the business must tick an attestation, unchecked by default, confirming that it has already obtained that client’s express written consent to receive appointment texts, and recording where and when that consent was obtained. Coop stores the attestation and will not text a number that does not have one.
How to stop
Every message includes Reply STOP to opt out. Replying STOP ends all messages immediately. Replying HELP returns help information. Message frequency varies. Message and data rates may apply.
Example messages
- Kitchen's Grooming Co: Hi Jane! Tap to pay your deposit and hold your spot: https://coop.feefeeai.com/pay/x7q2 Reply STOP to opt out.
- Hi Jane, this is a reminder from Kitchen's Grooming Co that Bailey has an appointment on Sat, Aug 15 at 10:00 AM. See you then! Reply STOP to opt out.
- Kitchen's Grooming Co: Hi Jane! Bailey's rabies vaccine expires on Aug 14, 2026. Please update with your vet before your next groom. Reply STOP to opt out.
- Kitchen's Grooming Co: Hi Jane, your grooming hold expires in about 10 hours. Tap to pay your deposit and keep your spot: https://coop.feefeeai.com/pay/x7q2 Reply STOP to opt out.
- Kitchen's Grooming Co: Hi Jane, your hold for Bailey was released since the deposit wasn't paid. Call us back to rebook. Reply STOP to opt out.
Privacy
Mobile phone numbers, opt-in information, and messaging consent are never shared with, sold to, or otherwise provided to third parties or affiliates for marketing or promotional purposes. Full detail is in the Privacy Policy, alongside the Terms of Service.